FAQ
Frequently Asked Questions
How do I unlock a discount code in Ticketmaster?
Can I cancel my subscription after I paid for it?
All season ticket purchases and additional ticket purchases are final sale and are nonrefundable.
I'm a subscriber and I cannot attend one of the performances. Can I exchange my ticket?
We understand that plans change! As a Broadway Utica Season Subscriber, you have the flexibility to exchange your tickets into the other performance night of the same show title at no additional charge.
Ticket exchanges may begin on the General Public On-Sale Date for each show and must be completed no later than 3 business days prior to your scheduled performance.
All exchanges must be completed in person at The Stanley Theatre Box Office, and you must bring ALL of your season tickets with you — not just the tickets for the show you are exchanging.
When an exchange is processed, new barcodes are generated and new tickets are printed for your entire season package. Your previous tickets/barcodes will no longer be valid.
The Stanley Theatre Box Office
259 Genesee Street
Utica, NY 13501
315-724-4000
Box Office hours are typically Monday–Friday, 11:00 AM–4:00 PM, but hours may vary. Please call The Stanley Theatre at 315-724-4000 before visiting for the most up-to-date Box Office hours.
Exchanges are available only for the alternate performance night of the same show title and are subject to available seating. The Box Office will do its best to provide comparable seating based on availability.
There is no charge to exchange your subscriber tickets.
Subscriber tickets are not refundable, and unused tickets cannot be converted into a gift card, account credit, or applied toward a different show.
Please remember: Bring ALL season tickets with you when making an exchange.
Is Broadway Theatre League of Utica and Broadway Utica the same organization?
Yes. Broadway Utica is the public-facing name of Broadway Theatre League of Utica, Inc. We are the same nonprofit organization.
Broadway Utica is separate from The Stanley Theatre. Broadway Utica presents and promotes our Broadway season and community programming, while The Stanley Theatre is the venue where many of our performances take place and manages the venue’s box office and ticketing services.
Where is Broadway Utica located?
The Broadway Utica office is located at 258 Genesee Street, Suite 507, Utica, NY 13502, directly across from The Stanley Theatre.
Our Broadway Utica staff can assist with season subscription purchases and group ticket sales. Our phone number is 315-624-9444 and we are open Monday-Thursday 9am-4pm (hours may vary).
For single-ticket purchases, subscriber ticket exchanges, and other Box Office transactions, please visit The Stanley Theatre Box Office at 259 Genesee Street. They can be reached by phone at 315-724-4000.
All Broadway Utica Broadway season productions are presented at the historic Stanley Theatre.
How do I become a subscriber?
We LOVE welcoming new subscribers to the Broadway Utica family! Becoming a Season Subscriber means securing your seats for an entire season of Broadway, plus enjoying exclusive subscriber perks along the way.
New subscriptions typically become available during the late spring/ early summer and are based on the best available seating at the time of purchase. Season subscriptions must be paid in full prior to the first show of the season.
Ready to join us? Our team is happy to help you find the perfect seats!
Call Broadway Utica: (315) 624-9444
Visit Us: 258 Genesee Street, Suite 507, Utica, NY 13502
Directly across from The Stanley Theatre.
What does it mean to be a Broadway Utica Subscriber?
To be a Broadway Utica subscriber there are many perks. When you are a subscriber you can pick whether or not you are a night 1 or night 2 ticket holder. You sit in the same seat each performance night. As a subscriber you can purchase additional tickets to certain shows at a discount for family and friends. You can also interchange your nights if you have a scheduling conflict. Broadway Utica subscribers get early access to purchase non-season shows before the general public.
How do I request a seat change?
All requests are processed directly at the Broadway Utica Box Office or by phone at 315-624-9444. Subscribers also can indicate it on the order summary form along with your invoice. Subscriptions must be paid in full prior to processing a seat change. A request mid-season or after the first show performance is processed at the Stanley Theatre box office on a show by show basis. You are required to have your original tickets.
What is your cancellation/refund policy?
Contract terms with producers and production companies prohibits Broadway Utica from issuing refunds. Therefore ALL SALES ARE FINAL. By purchasing tickets through Broadway Utica and our ticketing platforms, you agree to not dispute or otherwise seek a credit card chargeback in lieu of not receiving a refund. Ticket exchanges/Gift card options may be offered on a show by show basis (subject to availability) for a $5 per ticket Exchange Fee.
Why are there fees?
Broadway Utica has ticketing fees that consist of online fee, processing fee, shipping/mail fee, and restoration fee. Our online fee only pertains to tickets purchased from BroadwayUtica.org and each ticket purchased has this fee associated to it. The processing fee is associated to each ticket purchased and does not matter the method it was purchased (phone, internet and in-person). There is a mail fee associated to tickets purchased during that transaction. If you purchase a ticket within 7 days of the performance date online your ticket will be in will call and the fee will still be applied. There is no fee for Will Call or local pick up at the office. The restoration fee goes directly to the historic Stanley Theatre for general maintenance and improvements.
- Purchase in person at The Stanley Box Office (Processing and Restoration Fee’s apply)
- Purchase by phone at 315-724-4000 (Processing and Restoration Fee’s apply – Mail fee optional)
- Purchase by internet at www.Ticketmaster.com (Processing, Restoration, Mail/ Will Call and Internet Fee’s apply)
Where on the internet can I purchase Broadway Utica Tickets?
Official tickets for Broadway Utica performances at The Stanley Theatre are sold online ONLY through Ticketmaster.com or directly through The Stanley Theatre Box Office at (315) 724-4000.
Broadway Utica does NOT sell tickets through any other online ticketing or resale platforms, and we do not use (800) numbers for ticket sales.
When purchasing online, you may begin at BroadwayUtica.org or TheStanley.org, but you should always be directed to Ticketmaster.com to complete your purchase and enter your payment information.
Third-party websites may look similar to official sites and may advertise tickets at significantly higher prices. Always check the website address before entering your credit card information.
I need accessible seating.
Accessible seating to accommodate wheelchairs and other needs are not available online. To purchase accessible seating please call The Stanley Theatre during normal business hours at 315-724-4000.
Where can I park for the Theatre?
PARKING LOT LOCATIONS
- Utica City lot, adjacent to the Stanley Theatre (No Charge During the Show)
- Delta Hotels by Marriott Utica (Parking Fee, Washington Street Parking Garage)
- Parking lot adjacent to Utica City Hall (1 Kennedy Plaza)
- Parking lot behind office building located at 258 Genesee Street
- Quanterian Building parking lot (266 Genesee Street)
- M&T Bank parking lot (233 Genesee Street)
- Church Behind Stanley Theatre (No Charge During The Show)
- City of Utica parking lot on the corner of Union and Blandina Streets
Can I sell or give away my tickets?
Yes. As a ticket holder, you may give your tickets to a family member or friend or resell them at face value if you are unable to attend.
If you choose to resell your tickets, Broadway Utica strongly encourages you to sell only to someone you know and trust to help avoid potential scams or fraudulent transactions.
Ticket holders may also donate unused tickets back to Broadway Utica by calling (315) 624-9444. When possible, donated tickets may be used through our Students on Broadway program, helping provide complimentary Broadway experiences to local youth.
Your seat could become a student’s first Broadway experience!
How can I purchase a gift card?
There are two ways you can purchase a gift card. 1) purchase online HERE or 2) call our office at 315-624-9444 during normal business hours. Gift Cards never expire and can be used towards shows and subscriptions. Gift cards must be redeemed in person at time of purchase.
Can I purchase additional tickets to an in season show?
Contact the Stanley Theatre box office to purchase additional in season tickets at 315-724-4000. Subscribers receive a discount that varies by show for each ticket purchased. Subscribers receive early access to purchase prior to the on sale date for the general public. Please check broadwayutica.org for up to date show information.
Can I smoke or vape in the theatre?
There is absolutely no smoking or vaping in the theatre. There are also no breaks within the performance time to leave the theatre to do such activities.
Can I arrive late to the show?
Unfortunately, if you arrive to the theatre late you will have to wait until management and ushers are able to seat you. Several shows have a late seating policy and can be up to 15 minutes into the performance. We recommend arriving at least 30 minutes prior.
Can I bring in food/water?
Do I have to buy a ticket for a two-year-old?
A general rule of thumb is everyone needs a seat. Most performances are family friendly but please research the show prior to attending. We recommend that 5+ is the best age to bring children into the theatre but ultimately your decision. All children will need a ticket when attending a performance. We offer student discounts in person only. If your child is under 20lbs and able to sit on your lap or be worn, a ticket is not necessary.
What do I wear?
Wear what makes you most comfortable! The theatre is a night out and most tend to use it as an excuse to get all dolled up. Suits, tuxes and ballgowns are not necessary nor encouraged but something more business like is preferred. Jeans are welcomed too!
Why aren’t the shows on Tuesday and Wednesday anymore?
Due to the expansion of touring Broadway and to accommodate each city, we no longer can have a choice in which days we would like the performance on. Labor laws and rest times are strictly enforced by the show and unions and we abide by those rules as well. We do our best to make them mid-week performances, but ultimately it comes down to routing.
Do I have to buy a subscription for all shows or pick and choose what I want?
Full Season Subscription – Experience the complete Broadway Utica season and enjoy the benefits of being a subscriber, including consistent seating for each performance and exclusive subscriber perks and savings.
You Pick Series – Looking for more flexibility? When available, our You Pick Series allows you to select a combination of shows from the season while still enjoying many of the benefits of subscribing.
Subscription packages are available for a limited time each season and must be purchased before the applicable subscription sales deadline.
Prefer to attend just one or two shows? Single tickets are also available for individual productions, although pricing and availability may vary from subscriber packages.
Not sure which option is right for you? Call Broadway Utica at (315) 624-9444 and our team will be happy to help you build your Broadway season!
Do you offer refunds?
Cash refunds are never an option for any reason including weather, medical, etc. As a subscriber, you have an opportunity to exchange into a different show night. All ticket holders can sell their tickets for face value or less. We will do our best to accommodate your needs, but it is ultimately the show’s decision.
Where are the bathrooms located at the Stanley Theatre?
Do you have an elevator at the Stanley Theatre?
There is an elevator located in the “South Wing” of the theatre and can be used anytime 30 minutes prior to the performance until the end of the performance.
Where can I follow Broadway Utica on Social Media?
I would like to make a request for a charitable contribution.
We are proud to support our local community and appreciate your efforts to make a difference. To ensure a fair review process, please keep the following guidelines in mind before submitting your request:
- Requests are reviewed monthly.
- Please submit at least 90 days prior to your scheduled event or show date.
- Ticket availability is limited and may vary depending on show-specific restrictions from the production’s management.
- Broadway Utica gift cards may be available for select events.
- To be eligible, your organization’s mission should align with at least one of the following:
- The Arts
- Education
- Underserved Communities within Central New York
- We are only able to fulfill donation requests for events taking place within a 50-mile radius of our venue.
- Please note: Not all requests can be fulfilled.
We encourage you to complete the request form thoughtfully and thank you for all you do in our community.
Application for Charitable Donation
2026-2027 Season
Programs
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